ISO 20000-1 Information Technology Service Management System

The ISO 20000-1 certificate represents information technology, the most critical component of the current digital infrastructure. Information technology, formed by transferring knowledge to technology, plays a significant role not only in business but also in everyday life. It encompasses a wide range of services, from internet services to archiving, technical support, and software services.

This rapidly developing and widely used technology must be manageable and sustainable. The fast-paced changes in technology also increase the speed at which threats emerge for businesses. Implementing the standard minimizes these risks.

A manageable, auditable, and continuously improvable system audited by independent bodies ensures that your business stays ahead in the industry. In recent years, all companies operating in information technology services are required to demonstrate compliance with the ISO 20000 standard, which is certified through independent audits.

At EOScert, our experienced and competent auditors provide the highest quality ISO 20000-1 certification services.

What Are ISO 20000-1 Standards?

The ISO 20000-1 standard was created by combining several standard methodologies to clearly define and improve business operations. While ISO 20000-1 specifies the framework, ISO 20000-2 and ISO 9004 provide guidance.

• ISO/IEC 20000-1: The Information Technology Service Management System Standard is the reference for businesses establishing a management system and certification bodies like EOScert. Certificates issued to businesses include the ISO 20000-1 label.
• ISO/IEC 20000-2: This standard outlines implementation principles and provides the best practices for ISO 20000-1 compliance, aiding businesses in planning service improvements.
• TS ISO/IEC 20000-3: A guide on defining the scope and applicability of the ISO/IEC 20000-1 standard for businesses.
• TS ISO/IEC TR 20000-4: This standard focuses on creating and evaluating processes related to business services.
• TS ISO/IEC TR 20000-5: A practical implementation plan for service providers to meet the requirements of the IT Service Management System Standard.

What Are the Benefits of ISO 20000-1 Certification?

The ISO 20000-1 certificate is designed to maintain optimal functionality in IT services. Its benefits include:

• Saves time by facilitating easy organization and traceability of incident management.
• Provides a competitive advantage in the industry.
• Enhances security, sustainability, and accessibility in service processes.
• Maximizes efficient use of organizational resources.
• Clarifies IT management competencies and skills.
• Encourages focus on tasks by accurately analyzing IT capabilities, boosting staff motivation.
• Improves security, speed, and accessibility in business operations.
• Supports cost reduction in IT processes.
• Eliminates redundant processes, maximizing efficiency.
• Facilitates effective supplier ion and management.
• Ensures services meet customer and end-user needs.
• Enhances sustainability and effectiveness through annual audits.

Who Should Obtain ISO 20000-1 Certification?

The ISO 20000-1 Information Technology Service Management System Standard is suitable for companies of all sizes and sectors. It is particularly beneficial for IT service businesses, including software and hardware companies, R&D firms, e-commerce businesses, web design and development companies, call centers, and data storage and backup firms. Companies in these sectors are encouraged to obtain ISO 20000-1 certification to improve efficiency and credibility.

How to Obtain ISO 20000-1 Certification?

Companies seeking ISO 20000-1 certification must first complete the application process. At EOScert, we meticulously handle your applications, tailoring plans to your business needs. Audits and evaluations are conducted by our accredited body, initiating the certification process.

To achieve ISO 20000-1 certification, businesses must meet the standard's requirements, including documentation, record-keeping, and system implementation:

• Top management support is essential for establishing the IT Service Management System.
• Purchase and familiarize yourself with the ISO 20000-1 standard through TSE or other recognized bodies.
• Create a service management policy outlining your commitments and operations, followed by an action plan.
• Ensure continuity by planning IT capacity management and financial management structures.
• Establish emergency response teams and determine methods for responding to security incidents.
• Define procedures for configuration, change, and release management, conduct internal audits, and complete management reviews.

After completing these steps, companies can apply to accredited bodies like EOScert. During the initial evaluation, activities are identified, and information is collected. During the audit, the organization's ISO 20000-1 system is reviewed for compliance. The certification is finalized once non-conformities are resolved, and the certification committee approves the report.

Where to Obtain ISO 20000-1 Certification?

The ISO 20000-1 IT Service Management System certification must be obtained from a certification body authorized for your industry. Each sector has designated EA/NACE codes. At EOScert, we provide ISO 20000-1 certification services for all sectors. Contact us for assistance with your applications or inquiries.